Park Place Auto Salon

Melissa at the front desk is awesome. She's pleasant, follows through with what she says she's going to do, and made sure I kept getting routed to someone. The rest of my experience was unfortunately not stellar. I originally called, spoke to an advisor and was asked to bring my car in to evaluate in person to be given an estimate. I drove the 18 miles out there spoke to the advisor who took photos and told me he would call back. I never heard from him again so I called back eventually and was told I needed to come back again because the photos didn't work for the technician, which I did. I later eventually dropped the car off to have some PPF pieces added and trim up any older pieces that needed to be cleaned up. When I picked up the car a couple days later the window trim was hanging off, some of the new PPF wasn't laying flat, other pieces that I was told they would do didn't get done (with no mention of why or adjustment in my final bill relative to the estimate), and pieces that clearly could be trimmed were not. I know they're capable of doing amazing work but it felt like someone took my request for some extra cash and rushed it just to collect payment.

I have had my car washed here a couple times before and they usually do a decent job. This time I had asked for exterior and interior cleaning. When checking in, I asked the person in the lobby how much time it would take - "It's a 20 min appointment" was the response I got. Eventually it took 50 min for them to finish up. I'd have been okay with it if they'd done a good job. You can see photos of my hood and sunroof AFTER the wash. Very disappointed.

Disappointed to be honest. While the customer service was great, and the smoke smell really is gone, I found things that didn't sit well with me. For a price tag of $500, I wish they would have paid a little more attention to detail. Whether it's a high end vehicle, or just someone's daily, they should equally be treated with care in my opinion. It doesn't feel like that to be honest. The front desk people really are awesome, just wish it was done a little better for the price tag.