Redi Imports Downtown

When i purchased my first car, I decided to come to this shop because one of my friends were hired as a detailer here, and he spoke positive things about the mechanics that worked here. My friend no longer works there, he left to work at a shop that specializes in custom detail work. However, I still come here. I've been having service done on my sentra for roughly 5 years now. I never had a problem with staff or the owner, Ryan, while having my car serviced there. Not once have I ever felt like i was being deceived or lied in regards to the condition of my vehicle. And yes, they have earned my trust. Quotes for repairs are fair, and the quality of work done is excellent. Now that i have another car, I have no problem reaching out to them if I have any questions or concerns. Also, I've read some of the lower star reviews, and to be honest the scenarios painted feel very out of character for the staff. And honestly, I'm pretty sure only one side of the story is being told. The one in favor of the reviewer.

Redi Imports is not recommended for a visit. While the employees may be competent and courteous, the owner's behavior is questionable. I took my vehicle in for a brake noise fix, and the owner, who made the appointment with me, said, "We will check your battery, brake noise, engine belt, and tires, all free of charge." However, when I went to see what was wrong with my car, he started saying that I needed to change my engine belt, even though it was replaced about a month ago. Then, he said all my brakes were bad, suggesting that whoever installed them did a poor job. However, the front brakes, including the pads and rotors, are new and just needed some adjustments. He also insisted that I needed new tires, even though they are not even a year old and were recently rotated. His tendency to manipulate customers by suggesting unnecessary car parts for sale at inflated prices and treating customers disrespectfully makes it advisable to seek services elsewhere. Of course, I did not let him fix my car because his prices are ridiculously expensive, the customer service is poor, and he makes you second-guess yourself when your car needs just what you think it does. Do not go to this guy until a new owner runs the business who is honest, and where everything is not just about money. Additionally, when I declined to have my car fixed by him, he charged me a diagnosis fee, even though he initially said it was free of charge. He is a scam, so be cautious. Even if you consider going here, it's best to compare prices and quality of service with other shops before making a decision

I’m a new customer to Redi Imports. I bought my car in for a thorough diagnostic. When I was ready to get my repairs done they were able to get me in quickly! Communication overall from beginning to finish was great. I was explained in detail what was needed for my car and they broke down prices as well. Customer service was great as well throughout all of the employees I worked with. Redi came highly recommended and I will continue to bring my car and future vehicles for any services I need.