Accutint Bellevue

If you are a true car enthusiast who is very meticulous and particular about your cars, then this shop is probably not for you. And if you can see more details than the detailers/tinters, then this shop is definitely not for you. Long story short, I brought my brand new, custom ordered, Audi S7 to Accutint Bellevue for a full frontal PPF and widow tint applications in December of 2020 – both done in 2 separate days. As for the PPF, I had to bring the car back a week or 2 later so Dave, the film technician, could remove a large water bubble that he missed during the installation. To be fair, overall, I think Dave did a satisfactory job. So far there are no lifted edges or other major flaws that I could see. I have not washed this particular car yet since taking delivery so my opinions might change after I properly decontaminate and clean the paint. Then there is window tinting, which the tinters Karl and Matt, scratched all of the exterior glass surfaces – all side windows and the rear glass. Some scratches are deeper than others, but it doesn’t matter. Scratches on the glass shouldn’t happen. When I brought my car back to the shop to show them the scratches, the tinter Karl denied all wrongdoing and said he had no idea what happened. I asked if he heat shrunk the films and he said yes, but only on 1 side of the car, which I do not believe at all and that still does not explain why there are scratches, fine and heavy, on all windows. After speaking to another tint shop in town and posting photos of the scratches on discussion forums, it is obvious and without a doubt, that the scratches on my glass were introduced during tinting, most likely by a dirty/worn hard card or squeezee during heat shrinking of the films. Of course, the owner of the shop, J., has been denying everything and has argued that the scratches can’t be from tinting. I thought it’s always about doing the right thing for the right reasons? J. suggested that the scratches may have come from a dirty wash mitt or dirt/debris on the door seal. It should not be forgotten that the car was brand new, less than a month old with perfect glass when it was brought in for tinting. The photos clearly show the scratches have approximately the same length, suggesting that a film was placed on the glass at the height of the scratches while heat shrinking was happening. Additionally, the scratches are at different directions/angles, meaning that they are absolutely NOT from the windows going up and down. If the scratches are from the seal, why would they stop at the same height at about 1”?? The scratches would be much much longer if they are coming from the weather seals. This is an insult to my intelligence by making up an excuse like that on a brand new car. It is extremely frustrating and saddening to have experienced this unfortunate event at Accutint Bellevue. There is no winner here in this situation, but I am the one who will be looking at the scratches every single day for as long as I own the car. Furthermore, as always, the owner would bring up his other positive reviews and his shop’s great reputation when a customer isn’t very satisfied or if a complaint arises. Just look at those reviews that mention about scratches either on paint or glass. Mentioning about other positive reviews simply will not change the fact that the tinter was using something that caused the scuffs on my glass, regardless of what the excuses are. I regret my decision to have my car tinted at this shop. J., you need to stop saying the scratches were from "dirt or debris accumulating on, or damage to, the window sweeps". If that's the case, I should be seeing more and more scratches forming, but I am not. Let me repeat, there are no new scratches on my windows since window tinting at your shop. Your theory is completely flawed and false. Additionally, Karl saw the scratches on the rear window when I brought back the car and he immediately dismissed it by saying "I don't know what happened."

Fantastic customer service! The staff is extremely knowledgeable and helped me figure out how to get what I really wanted from my tint. Their work quality is great, the installation was fast, and they got my car back to me quickly.

I’m very satisfied with their service. The staff is friendly and highly knowledgeable. When I was unsure about the tint percentage, the lady at the front desk demonstrated a few samples, and her recommendation was perfect. She mentioned potential visibility issues while the tint cured, but I experienced none. Three days later, everything was still flawless. I chose Accutint because they answered my questions without condescension, even though it was my first time tinting a car. They offer pragmatic advice and don't try to upsell. It's a bit pricier than competitors, but the quality is worth it. Plus, there's a special discount for BECU members! I plan to bring my girlfriend's new car here too.