Elk Grove Custom Collision Center

Rhonda, the receptionist, is a doll. She's always friendly and welcoming, even remembering me after only a few times in the shop. There was damage to the passenger's front side of my 2023 Nissan Sentra, and It was in the shop for about three weeks due to parts, more damage than expected, and insurance. They were very thorough, sending my car to Nissan for final inspection and then detailing it inside and out (resistall). The only drawbacks were not being updated as often as I would have liked from my service advisor, and they were not able to provide my insurance, the original resistall purchase which I purchased when I bought my car, and they offered the service. However, they provided me with a quote for the resistall for the repaired sections so I can try to get my insurance to pay. It's a bummer that I need to handle that part because they didn't have an invoice for the original resistall order. Also, I don't like the new way they deal with rental cars. The old way was way better and faster. Drop off your car and get keys to another, no paperwork, no hassle. Now, you have to have a credit card deposit, which the amount is placed on hold until you return the car; you must give them your insurance information, wait for them to do the paperwork, and then inspect the rental with you for previous damages; it took about an hour to get a rental car and a few days for my credit card company to release the hold. I most likely won't do rentals with them. Other than that, I will only take my vehicles to them.

Very satisfied with my experience with Elk Grove Custom Collision. They repaired my vehicle in a very timely manner and my vehicle received a good quality repair, given the amount of work that was needed for the repair. I would definitely recommend anyone and everyone to come here for their collision repairs if they want good, quality service.

I needed some repairs to my car and got a couple quotes from the standard local collision repair providers, but also decided to try out Elk Grove Custom Collision for the first time. I'm so glad I did! Their quote came in better priced and their staff seemed much much more on top of what was needed than the other companies from whom I received quotes. Their verbal estimate and repair cost lined up perfectly. They also had my car in the shop for only two days as opposed to one week, which I was quoted by another company. I will only be using them going forward!